31 October 2013
HC-One, the UK’s third largest care home provider, won the Technology for People and Performance award at the Peer Awards on Friday 25th October 2013 at the Warldorf Hotel in London.
HC-One won the Technology for People and Performance award for their ‘touch’ learning and development programme which was launched in September 2012 in partnership with Acteon Consultancy LLP. The programme provides tailored personal development solutions to HC-One staff. These include specialist subjects, for example caring for those living with Dementia, which is endorsed by the Alzheimer’s Society.
This programme is delivered innovatively through mixed media, animations, workshops, games, video and e-learning. Since it was rolled out last year, it has been adopted by every HC-One home and over 250,000 programmes have been completed, delivering 228,000 hours of learning. Home Managers and regulators have reported very positively on the effect of ‘touch’ on the home’s day-to-day operations, while participants have given it a 92% approval rating. The ‘touch’ programme is a vital element in ensuring that HC-One provides the highest standards of care to its Residents, whilst engaging and retaining its skilled staff teams.
HC-One beat Virgin Media and AEG, owners of The O2 Arena, to claim the award for Technology for People and Performance award. The Peers Awards are cross-sector awards which recognise excellence and innovation and are judged by the finalists.
HC-One Head of People, Alison Innes-Farquhar, said:
“HC-One is delighted to have won the Technology for People and Performance award at this year’s Peer Awards. A key objective over the past year has been the implementation of HC-One’s ‘touch’ learning and development programme, which has transformed the way we communicate, reflect and learn. ‘touch’ is a fundamental part of HC-One and demonstrates how we ensure that HC-One provides the kindest care for our residents, so we are delighted that its impact has been recognised.”