HC One

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Choosing a care home

At HC-One we understand that the decision to move into a care home is one of the most important you will have to make for yourself or a loved one.

Therefore we have created this guide to choosing a care home which aims to answer any questions that you may have and which we hope you will find helpful.

Choosing the location

For many people it is important to live in a familiar location and near to friends and family and is the first key step in choosing a care home.

It is worth discussing this with friends and family for their opinion, and to find out how often will friends or family be able to visit.

What type of care is needed?

The level of care required and the quality of that care is as important as the location of the home.

HC-One have many homes situated across the UK with a range of care services including, Dementia, Nursing, Residential and Specialist care.

Finding a care home

Once you have decided on a location and know the type of care you or your loved one require, the next step is to find out where the homes are in your area and which homes provide the care that meets your requirements.

The type of care services a home offers needs to meet the needs of you or your loved one, so do make sure that you visit several homes.

There are different ways of finding out about the care homes in your area:

  • Carehome.co.uk will be able to provide you with information about the homes registered in your area.
  • Counsel and Care can give you information and advice on how to find a home and what to look for
    Tel: 0845 300 7585
  • Elderly Accommodation Counsel (EAC), has a comprehensive database of care homes in the UK, Elderly Accommodation Counsel (EAC)
    Tel: 020 7820 1343
  • Speak to people you know and trust, friends, relatives, or your GP can suggest a home with a good reputation. It is worth remembering that personal recommendation can be a good starting point, however homes can change and what one person looks for in a home may be different to another.


Making the choice

Once you have narrowed down your chosen homes by location and services, contact the home and ask them to send you information about the home and the services they provide.

It is worthwhile visiting a range of homes that meet your criteria, even if they are not in your preferred location, so that you can experience for yourself the care on offer.

Good quality homes welcome visits and should encourage you to meet and speak with Residents who live in the home along with members of staff, this will give you an idea of what life is really like there.

It is important to ensure that the quality of the care provided meets your expectations and the standards set by the relevant governing bodies.

Your own impressions of the home are very important and visits provide the ideal opportunity to judge for yourself whether it is the right home for you and to check whether it meets your physical, emotional and spiritual needs. If possible, invite a family member or friend to come along and join you on a visit as a second opinion can be very useful.

Do ask as many questions as you need to and do as much research as you can, to get a peace of mind and confidence about choosing the right care home. If you are unable to visit various homes, many homes will come and visit you to speak with you about the services on offer, the care they provide and answer any questions you may have.

You could also ask for a copy of the care home’s most recent inspection report and Statement of Purpose, which sets out its aims and objectives, the range of facilities offered and its terms and conditions. The HC-One Care Home Check list will also give you an idea of what to look out for when visiting a home. (link to check list)

The fees level for care homes depend upon the type of care you or loved one need, e.g. Dementia care, Nursing care, Residential care or Specialist care. Full details on paying for care can be found on the HC-One Guide to Funding.

If you have questions which are not covered here please do not hesitate to contact HC-One.

Download our 'Choosing a care home checklist'