HC-One, the Kind Care Company was founded in 2011. Our aim is to be the first-choice care home in every community for individuals looking for the very best care and support and for Colleagues looking to develop a long term career delivering the highest quality care to Residents.
Now with over 300 care homes throughout the United Kingdom, we are one of the largest care operators, creating a positive care service encompassing memory care, nursing, residential and specialist care. Our national scale means we have the resources and expertise required to provide the very highest standards of care, guided by our founding ethos that each one of our homes, Residents and Colleagues are treated as individuals.
We’re proud to provide kind, personalised care and support to the more than twenty thousand elderly Residents who live in our homes, and to work with, train and develop more than twenty thousand caring Colleagues who deliver round-the-clock care and support.
Our care homes are regulated and monitored by The Care Inspectorate in Scotland, The Care Quality Commission in England and the Care Inspectorate Wales; the results of our inspections are published on our website for transparency. During the pandemic the regulators have adopted a supportive role, ensuring that we are aware of the relevant guidance and have access to the support we need.
To safeguard those living within our care homes, we operate within a clear quality assurance framework which we regularly assess through our team of Area Operations Directors and Service Quality Inspectors who carry out unannounced visits and inspections to our care homes at all times of day and night.
We regularly seek feedback from Residents, Relatives and Colleagues via a number of different channels including "Have Your Say" live feedback stations which are located in each of our homes and enable anyone visiting a care home to leave real-time feedback on their experience; we actively encourage Residents and Relatives to "Review Us" on carehome.co.uk where we have an average satisfaction score of 9.5 from more than 14,000 reviews and annually we survey all Residents and Relatives to gain valuable, detailed insights on our standards.
Our Vision & Principles
Our vision is to create the kindest care homes in the United Kingdom. Our principles will help us to deliver this; Accountability, Involvement, Partnership:
Accountability Every single person who works at HC-One is responsible, both individually and as a team, to ensure we create a home environment that our Residents enjoy living in.
Involvement We will ask and listen to our Residents and their families at every stage to make sure their individual needs are being met. We will draw on the expertise of our staff to improve the experience for all.
Partnership Only by working together successfully and respectfully can we truly deliver the kindest care experience for everyone.
If you want to ask us any questions, or come in to visit one of our many homes, just give us a call on 0333 999 8491 or email us at firstname.lastname@example.org