On the 1 November 2011, HC-One, the Kind Care Company was officially formed. At HC-One it is our aim to be the first choice care home in every community for individuals looking for the very best care and support, and for employees looking to develop a long term career delivering the highest quality care to individuals.

Now with over 230 care homes throughout the United Kingdom, we are one of the largest care operators, creating a positive care service encompassing dementia, nursing, residential and specialist care. Our national scale means we have the resources and expertise required to provide the very highest standards of care, guided by our founding ethos that each one of our homes, staff members and residents are treated as individuals.

We’re proud to provide kind, personalised care and support to the more than ten thousand people who live in our homes, and to work with, train and develop more than fourteen thousand caring colleagues who deliver round-the-clock care and support.
 
To safeguard those living within our care homes, we have a robust governance framework including:

  • Independent service quality inspectors

  • Quality Governance Group

  • Clear quality assurance framework including a full suite of operational policies and procedures

  • Unannounced and announced inspections from internal and external regulatory teams

  • Senior operations team unannounced day and night visits to care homes

  • Managers dedicated to kindness and quality assurance

  • Live feedback tablets, where visitors can leave their comments at any time

  • Dedicated confidential whistle blowing helpline for complaints, compliments or concerns

  • Direct email address for our founder and Chairman, Dr Chai Patel

  • Annual Resident and relative feedback surveys

Our Vision & Principles
Our vision is to create the kindest care homes in the United Kingdom. Our principles will help us to deliver this; Accountability, Involvement, Partnership:

  • Accountability Every single person who works at HC-One is responsible, both individually and as a team, to ensure we create a home environment that our Residents enjoy living in.

  • Involvement We will ask and listen to our Residents and their families at every stage to make sure their individual needs are being met. We will draw on the expertise of our staff to improve the experience for all.

  • Partnership Only by working together successfully and respectfully can we truly deliver the kindest care experience for everyone.

If you want to ask us any questions, or come in to visit one of our many homes, just give us a call on
0333 999 8491 or email us at careenquiries@hc-one.co.uk