Many families will be understandably concerned about supporting a loved one’s move into a care home during the coronavirus pandemic.

Watch our short video which takes you through our approach to Coronavirus  

As lockdown eases and we all start to return to some semblance of normality and learn how to live our lives as safely as we can, the need to place a loved one into a care home will increase, so it’s important for you to know what we’ve learned and how our care homes have adapted to respond to coronavirus.

At the start of the pandemic care homes faced some significant challenges as there was no access to coronavirus testing and limited supplies of personal protective equipment; HC-One was one of the best placed care providers in respect of PPE, working around the clock we were able to provide all Colleagues with sufficient supplies very early on and we have continued to source and supply significant stocks throughout.

We were also one of the first care providers to adopt a regular coronavirus testing; throughout the pandemic we have been involved in a range of different testing pilot programmes and are able to carry out our own testing.

We were also one of the first care home providers to restrict non-essential visits as we soon recognised that by reducing the number of people visiting our care homes, we reduced the likely transmission of coronavirus in our care homes; this was an incredibly difficult decision as we were aware of the impact it would have on families so we've had to work hard to more to our current position of being able to once again welcome Relatives and friends to visit their loved ones through safe garden visits and window visits on an appointment basis.

We've been constantly focussed on taking the next small steps towards a semblance of normality in the way that we operate our care homes so that we can provide safe admissions to new Residents, safeguard those Residents who already live with us and enable our Relatives to spend time with their loved ones either virtually through the use of technology or in person through our safe garden and window visits and we look forward to taking further safe steps.

To learn more about the way we have adapted our services to respond to coronavirus in the safest possible way, please navigate your way through this "Kind Care" section on our website, where we outline our policies on safe admissions for new Residents, coronavirus testing, infection control management and in-room care and hotel services.

Alternatively please contact one of our professional Careline Advisors who can explain this in more detail. Tel: 0333 999 8699