During the coronavirus pandemic, we’re working differently so we can welcome new Residents, provide safe visits for loved ones and protect those who already live and work with us.
We are really pleased to be able to open our homes up in many ways as the COVID-19 situation improves and the restrictions ease. This includes the ability to welcome prospective Residents and families to visit our care homes prior to making the really important decision about their own or their loved one’s care.

For those who would like to book a viewing, they can do so in a number of different ways, either via contacting our friendly Careline Team on 0333 999 8699, direct with the home or through our electronic booking tool, accessed via the individual home’s page on our website. You will be advised upon booking what to expect upon arrival, the infection control measures that are in place and guidance to follow during your visit. Whilst you will be shown the key aspects of the home, we still need to ensure the safety of everyone in our homes, therefore the areas you will be shown will be limited, but you will still experience the best possible sense of the home.

Our robust admissions policy forms our ‘caring through coronavirus care planning approach’ which is designed to offer the safest and kindest possible way to start to live life in a care home, during these challenging times.
Before a new Resident moves into one of our care homes, we will carry out an in-depth assessment of their needs and personal preferences and they will receive a coronavirus test, which will usually be carried out in their home, community setting or hospital.

If the test result is negative, the new Resident can be admitted into our care home.
Upon admission, to lower the risk of COVID-19 to our care homes new Residents in Scotland and Wales will receive in-room care and hotel services for a period of 14 days before they move into the wider care home community.

In England, new Residents upon admission where they have been discharged from hospital or an interim care facility or have transferred from another care home will receive in-room care and hotel services for a period of 14 days before they move into the wider care home community. During this 14 day period, essential care givers are welcome to visit Residents in their rooms, unless there are specific reasons not to do so.

New Residents in England who are admitted from the community do not need to isolate for 14 days upon admission where they meet certain requirements and specific criteria are met. This includes where the Resident is fully vaccinated (and the admission is a minimum of three weeks after their 2nd dose of the vaccine to ensure maximum immunity); guidance from the local Director of Public Health about community transmission of Variants of Concern is followed; the Resident has no known contact with a COVID-19 positive individual; the care home has considered the circumstances at the Resident’s home prior to admission to the care home.

The Resident will be subject to an enhanced testing regime consisting of a PCR test before admission (within 72 hours), a PCR test on the day of admission (day 0) and a further PCR test 7 days following admission (day 7) and daily rapid lateral flow testing until the day 7 PCR test has been received.

For more information on the Government guidance visit:

Admission and care of residents in a care home during COVID-19 - GOV.UK (www.gov.uk)

If the test result is positive, we ask the Resident to stay in their own home, hospital or their existing care home for 14 days prior to admission and then move into our care home, where they will follow the same admission process outlined above upon moving into the care home.