HC-One’s Bankwood care home in Duffield, Belper is celebrating having received a glowing report from the Care Quality Commission (CQC).
The team at Bankwood was delighted to receive an impressive report that rated the home as ‘Good’ in all areas, demonstrating that the home is providing high standards of care for Residents. This also shows that the home is Safe, Effective, Caring, Responsible and Well-led.
The inspectors were full of praise for staff at Bankwood, highlighting the kind ways in which they provide care for people living at the home. This sentiment was echoed by Residents, who made remarks such as: “The staff are all very nice and we can have a laugh together.” One Relative added: “I can come at any time and am always made welcome.”
The report reflected the variety of stimulating activities available to Residents at the home, including live performances from local entertainers, summer fayres and visits from the Belper Town Mayor for coffee mornings.
Bankwood was also praised for its wellbeing initiative, Stop for Tea at 3, where all Colleagues, regardless of their job, sat and chatted to Residents whilst having a cup of tea at 3pm.
Izeta Hamza, Home Manager at Bankwood, said: “I am so proud of my amazing team for receiving such a fantastic report from CQC, which is a testament to the hard work and kind care that each and every member of our team puts in, day in day out. At Bankwood, kindness is at the heart of everything we do and our report truly reflects this.”
Liz Whyte, Managing Director at HC-One, said: “Bankwood’s CQC rating is fantastic news. I would like to thank the whole team for their commitment and hard work and congratulate them on such an impressive report.
“At HC-One, we are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best, most professional, and kindest care staff.”
HC-One aims to be the first-choice care provider in each of its communities for Residents looking for the very best care and support, and the employer of choice for the best, most professional, and kindest care staff, with sector leading career progression opportunities.