Coventry care home celebrates success in CQC reportHC-One’s Victoria Mews care home in Coventry is celebrating having received a glowing report from the Care Quality Commission (CQC).

The team at Victoria Mews was delighted to receive an impressive report that
rated the home as ‘Good’ in all areas, demonstrating that the home is providing high standards of care for Residents. This also shows that the home is Safe, Effective, Caring, Responsible and Well-led.

The inspectors were full of praise for staff at Victoria Mews, highlighting the kind ways in which they provide care for people living at the home.  This sentiment was echoed by Residents and their Relatives, who made remarks such as: “The staff are perfect. The team are consistent and know people well” and “The staff are caring, it’s their manner and the way they speak with people.”

The report reflected the variety of stimulating activities available to Residents at the home, including exercise sessions, sing-a-longs and trips out in the local area.

The home has also introduced a new ‘Reminiscence Area’, which is a tranquil space where Residents can spend time with their loved ones in a peaceful environment. Featuring beautiful 1940s-inspired decoration and a scenic view of the garden area, the space has proven a great success with families and friends visiting the home.

Michael David, Home Manager at Victoria Mews, said: “We are delighted with our great CQC report, which is a testament to the hard work and kind care that each and every member of our team puts in, day in day out.”

Liz Whyte, Managing Director at HC-One, said: “Victoria Mews’ CQC rating is fantastic news. I would like to thank the whole team for their commitment and hard work and congratulate them on such an impressive report.

“At HC-One, we are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best, most professional, and kindest care staff.”

HC-One aims to be the first-choice care provider in each of its communities for Residents looking for the very best care and support, and the employer of choice for the best, most professional, and kindest care staff, with sector leading career progression opportunities.

HC-One consistently invests in staff and is currently celebrating achieving a 9.5/10 average rating on the sector’s leading care home comparison website carehome.co.uk. This high rating puts HC-One homes into the very best company in the care home sector.