HC-One’s Pennwood Lodge Care Home
in Wotton-under-Edge, Gloucestershire is celebrating having received a glowing report from the Care Quality Commission (CQC).
The team at Pennwood Lodge were delighted to have received an impressive CQC report that rated the home as ‘Good’ in all areas, demonstrating that the home is providing high standards of care for Residents, demonstrating that the home is Effective, Caring, Responsible, and Well-Led.
The inspectors were full of praise for colleagues Pennwood Lodge, highlighting the kind ways in which they provide care for Residents at the home including adapting the service to meet people’s needs, “The home was well presented and homely. An established gardening facility had been created in one unit to allow people to garden inside. The registered manager told us this was beneficial for people with nursing needs who might not be able to freely access the outdoors.”
Inspectors also commented on the effectiveness of the staff at Pennwood Lodge, “People and staff told us there was a positive workplace culture at the service. One person said, "I love the staff, they are very good to me." One staff member said, "Kindness is inherent in everything we do. Everyone works well as a team."
Pennwood Lodge’s achievements reflect HC-One’s commitment to being the care provider of choice across its family of homes for individuals looking for the kindest care and support. This is also demonstrated by HC-One achieving a 9.4/10 average rating on carehome.co.uk, the sector’s leading care home comparison website, with Pennwood Lodge itself achieving a 9.4/10 rating. The high rating shows that HC-One is one of the best companies in the care home sector as rated by service users. HC-One currently also has the highest compliance rating of all independent residential care home providers.
HC-One Pennwood Lodge Care Home Manager, Sarah Daly said:
“We are delighted with this report which is a testament to the hard work and kind care that each and every member of the team puts in, day in day out.
HC-One Managing Director, Ruth Yates said:
“This rating is great news. I would like to thank the whole team for their commitment and hard work and congratulate them on such an impressive report.
“We are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best, most professional, and kindest care staff.”