HC-One is proud to introduce some of our leadership team, The Kind Care Company leadership team share a wealth of experience in health and social care having worked in senior roles with independent care sector providers.

James Tugendhat

Chief Executive

James joined as Chief Executive in September 2020; he cites one of the key reasons for joining was HC-One’s commitment to being the Kind Care Company. He is working with the team to foster a culture that actively encourages simple kindness in everything we do, and to deliver the company’s ambitious mission of being the ‘first choice’ care home, for Residents, Relatives and Colleagues in every community served.  
 
James has worked across a wide range of sectors, having started his career in consumer and financial services, before holding leadership roles in healthcare and the broader care sector. Most recently, he led the European and international division of US-based Bright Horizons. Prior to that, he spent a number of years with Bupa where he worked across several parts of the group, including leading Bupa’s NHS commissioning effort. He has also been President and CEO of Boston-based Health Dialog, a ground-breaking health analytics and disease management business acquired by Bupa. James is also Non-Executive Director of the Royal Free London NHS Foundation Trust. 

David Smith

Chief Financial Officer

David has been part of HC-One since the company’s inception in 2011; as Chief Financial Officer he has held a prominent role in all HC-One’s acquisitions and re-financings as well as being a key part in the company’s ever-increasing financial resilience.

David is a charted accountant with a degree in physics and over ten years’ experience in the care sector. He has a wealth of financial expertise from a number of senior finance positions and working for Price Waterhouse Cooper in the UK, United States and Middle East.

Stephen Butterworth

Executive Director - Operations

Having started his career in manufacturing, Stephen transitioned to the care sector to become part of an industry that makes a real difference to people’s lives every single day. Stephen has taken the lead on many high-profile projects since joining HC-One in 2012 and believes that in order to deliver the kindest possible care, you must be considerate, genuine and friendly; qualities that he adopts in every decision he makes.
 
As Executive Director for Operations, Stephen supports all our homes and domiciliary care services, as well as leading our company vision to be the first choice for all Colleagues, families, and commissioners. While being a dedicated football fan and Middlesbrough Football Club season ticket holder, Stephen is first and foremost a family man and is happiest when spending quality time with his loved ones.

Mike McKessar

Executive Director – Commercial

Mike joined HC-One in August 2021 following a career that has seen him work across many different countries and cultures, specialising in the health and social care sector. To Mike, kindness means being open and giving the gift of time, by actively choosing to listen and engage. These values were part of the reason he joined the care sector, as he feels at home working with people who genuinely want to make a difference to their community.
 
Mike says a good life is ‘doing things you love doing with the people you love’ and for him, much of this quality time is spent exploring in the great outdoors. His HC-One name badge says: ‘Curious Kiwi Dad’, as it is a collection of the things he loves most: problem-solving, his home country, New Zealand, and his children.

James Ilesanmi

Managing Director - London and South East England

After beginning his career as a Care Assistant more than 20 years ago, James progressed to director level with a fellow care provider and obtained vital first-hand experience and knowledge of the care sector, prior to joining HC-One as a Managing Director in May 2019. In his role, James is responsible for the quality, regulatory compliance and performance of HC-One’s care homes in London and South East England, ensuring we provide the kindest possible care, and subsequently a high quality of life, to our Residents.
 
To James, kindness is achieved by ‘being the change you wish to see in the world’, a concept which he extends to all Colleagues and Residents he works with at HC-One. He believes that happiness is the key to a good life. In his spare time, James is passionate about continuously enhancing his knowledge, with reading being his favourite pastime.

Tracey Tomlins

Managing Director – East and West Midlands

Tracey has always been passionate about the care industry. She started her career in the sector as a Care Assistant 37 years ago and progressed to a number of senior positions, before joining HC-One as an Area Director in 2017 and more recently the Managing Director for our homes in the East and West Midlands in 2021. As part of the kind care company, Tracey prides herself on her kind, caring and compassionate nature; she has dedicated her life to her job and sees it as a gift to be working with older people.

Tracey believes that a good life stems from health, happiness and simply making time to do the things you enjoy, which is something she extends to Residents, Relatives and Colleagues in our homes. Outside of work, Tracey’s favourite pastime is going on family holidays to Tenerife, as she has been visiting the island for 29 years and hopes to retire there one day.

Rachael Junge

Managing Director - Lincolnshire, Sheffield and North West England

Rachael has worked in the care sector from a young age and is passionate about helping older people to live a very good life. After completing work experience at Secondary school, Rachael felt a natural calling to help people and she therefore started her career as a care assistant, working her way up both the academic and  career ladder before joining the HC-One family in 2018.
 
As Managing Director, Rachael leads our homes in Lincolnshire, Sheffield and North West England to achieve the best possible outcomes for Residents and their loved ones, by regulating compliance, empowering her team and building performance within each home. Kindness is at the heart of every decision Rachael makes, which has helped to build the foundation of her management technique. She believes that even the smallest acts of kindness can make the biggest difference and supports Residents and her team to follow their dreams in any way she can.

Nicola Bales

Managing Director - Yorkshire and North East England

Nicola joined HC-One in April 2021 bringing with her a wealth of experience in the care sector. Having qualified as a Chartered Management Accountant in 2007, Nicola initially joined the care sector in a finance position, later working her way up to become Director of Finance for a care group, before being appointed as a Managing Director.
 
As part of the Kind Care Company, Nicola is dedicated to upholding our reputation as an inclusive care provider that delivers the kindest possible care to older people. To Nicola, kindness means always being friendly, sincere, and warm-hearted, while leaving a positive impact on others, which she strives to achieve for all our Residents. Nicola believes having a healthy and happy family is essential to living a good life which, for her, means spending time with her husband and sons usually doing football related activities.

Jake Rollin

Director of Commissioned Care and Commercial Support

Jake started his career in social care in his late 20s, moving from higher education to work with refugees and asylum seekers fleeing war in the Balkans. Having worked with housing teams and community support services, Jake then moved into adult social care commissioning, first in a local authority and then in the NHS. Jake joined HC-One with a wealth of experience and knowledge about how the sector works, in addition to a determination to enhance how social care is commissioned and provided.

Jake firmly believes that kindness is crucial to ensuring our Residents can live their best life and is a key principle in delivering person-centred quality care. Jake proudly promotes these values every day in his work at HC-One, both internally and with our external commissioning partners, as we strive to be the first-choice provider of care for commissioners and users of social care. Outside of work, Jake loves spending time with his friends and family. He is also a keen football fan and can often be found supporting his local team, Barnsley Football Club.

Professor Graham Stokes

Director of Memory Care Services

As a specialist in dementia care since 1984, Graham was drawn to the care sector to support the most vulnerable adults of society. Graham has been instrumental to the continuous enhancement of care that HC-One provides for people living with dementia, he cites that kind care is considering the feelings of others, going beyond what is expected and being there for them when they need you.
 
Graham’s HC-One name badge says: ‘thinking differently’, because doing so has characterised much of his working life. During his career, Graham has been an NHS Consultant, held prestigious roles for leading care organisations, is an honorary visiting professor at the University of Bradford as well as being part of key inquiries and strategy groups. In his spare time, Graham’s favourite thing is a beloved collection of Arsenal and international football programmes which connect him to emotions and memories of matches both won and lost.

Jonathan Smith

IT Director

Jonathan joined HC-One as IT Director in 2016, to help make a difference to HC-One and give something back to the care sector.  Attracted by the company’s kind care values, Jonathan felt these matched his own considerate ethos. When asked what makes a good life, Jonathan explained that, to him, a good life is ‘having and giving the precious gift of time’, which he spends with his loved ones, often out within the natural environment which gives him a sense of scale and an appreciation of how everything fits into our world.
 
With 25 years’ IT experience under his belt, working in corporate, NHS and Government environments as well as founding his own IT company, it is no surprise that his HC-One name badge includes the common IT phrase;  ‘Ctrl > Alt > Delete’ as a talking point. As an expert in his field, Jonathan brings a wealth of experience to HC-One and has helped transform the technological and digital strategy for the company, enhancing communication and service across our homes.

Gary Reed

Property Director

Since joining the care sector more than 16 years ago, having worked with two other major care home groups before joining HC-One, Gary’s focus is to deliver world-class estate management services to our care homes across the UK. To Gary, kind care is considering the needs of the home before anything else, even in challenging situations, and he instils this into his team.
 
Gary is motivated by his desire to provide the safest possible environment for Residents, Colleagues and Visitors, ensuring that all HC-One care homes are compliant, functional and safe, that the business begins its journey to Net Carbon Zero, and that refurbishments and other projects are delivered through professional and sensitive project management.  His HC-One name badge says: ‘Loves to travel’, as Gary enjoys experiencing new places and cultures, as well as scuba diving, cooking and going for long walks with his family and dog, finishing off in a nice pub.

Deborah Hulse-Raper

Head of Customer Care

With a wealth of experience in customer service, Deborah joined HC-One in 2015 as Head of Customer Care after spending most of her career in the banking and finance industry. Deborah chose to work for the care sector as her family had learned first-hand the remarkable difference a carer can make to someone, and she wanted to help other families and their loved ones along their journey.

Since becoming a part of the kind care company, Deborah has promoted kindness in everything she does. She believes that no matter who you are, everyone can be kind and that being able to enjoy all the things today that you did yesterday plays a key part in living a good life. Deborah extends these values to her family life, too, as she loves spending quality time with her husband, children and her dog, Jasper.