At HC-One, the safety and wellbeing of our Residents is our priority and we have taken significant steps to ensure this is the case during and after the coronavirus pandemic.

Your safety is our priority

COVID-19 vaccine is a condition of employment 

Colleagues across our homes recognise the effectiveness of the COVID-19 vaccine in preventing the spread of the virus and realise that getting vaccinated is the right thing to do. Therefore, the COVID-19 vaccine is now a condition of employment at HC-One. 

Since November 2021, all HC-One Colleagues have been required to be fully vaccinated, unless there is a reasonable medical exemption. Our Colleagues also undertake regular testing to ensure our Residents live as safely as possible in our homes.

Coronavirus enhanced infection control measures

We have taken additional measures to enhance our infection control standards, including full training for all Colleagues to ensure they are aware of infection control and PPE requirements. 

Personal protective equipment (PPE)

All of our Colleagues, irrespective of their role, will be wearing protective face masks whenever they’re in the care home for that added peace of mind and protection. Where appropriate, Colleagues may also be required to wear additional PPE to help provide the safest possible care.

For further information about our approach to coronavirus, please watch our short video:  

Providing safe admissions and testing

Before moving into one of our care homes

Before a new Resident moves into one of our care homes, we will carry out an in-depth assessment of their needs and they will receive a coronavirus test, which will usually be carried out in their home, community setting or hospital. We will also carry out a risk assessment, which will determine whether Residents need to self-isolate.

Upon arrival to one of our homes

Upon arrival, every Resident is allowed an essential visitor, even during periods of self-isolation. Essential visitors will be able to support Residents during their moving in period, with additional testing conducted throughout the process to ensure this is done safely.

What happens if isolation is required

Upon admission to our care homes, we ensure Residents are welcomed and made as comfortable as possible. Should they need to self-isolate upon arrival, we will always try to shorten the length of isolation by implementing additional testing. Our bedrooms are also homely and comfortably furnished with all the necessary facilities and comforts to relax, and Residents can enjoy spending time outside in our homes’ dedicated safe outdoor areas. 

In-room care and hotel services will be provided by our kind care Colleagues, who are tested routinely. This is a great opportunity for new Residents to get to know our Colleagues, who will support them with settling in and help them gain a greater understanding about life in the care home.

Guidance in your area

We are working closely with our health partners and local authorities in England, Scotland and Wales to ensure the latest guidance is met and that Residents live in our homes as safely as possible throughout the pandemic.

For the latest guidance on admissions, coronavirus testing and visits inside and outside of the home, please visit the relevant Government website for your country below:

• England: Admission and care of residents in a care home during COVID-19 - GOV.UK (

• Scotland: 

• Wales: Care homes and social services: coronavirus | Sub-topic | GOV.WALES

We’re here to help

If you have any queries or questions, please contact our professional Careline team on 0333 999 8699. You can also search for a care home in one of our 300 locations in the UK.