Privacy Statement
HC-One The Kind Care Company website is owned and operated by HC-One Limited (“HC-One”, “The Kind Care Company”, “We”, “Us”). We value your privacy and by doing so comply with Data Protection and Cookie law.
Our Privacy Statement outlines our information processing practices, it outlines your options with regard to the way we might use your personal information. Should you have any queries, requests or concerns regarding our practices or the way we use your information please contact us.
Data Collection and Disclosures
We welcome visitors to HC-One Limited website without disclosing their information.
We will collect visitor’s personal information when they have provided it to us via enquiry forms, contact forms, telephone calls or email and we would use this information in the following ways:
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To respond to an enquiry or other request whether that enquiry was made via contact forms, enquiry forms, telephone calls or email.
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To respond to enquiries that are made on behalf of others as directed.
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To send a newsletter if requested.
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To provide further information as requested.
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To validate a contact as current.
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To send you informational and promotional content that you may choose (or “opt in”) to receive. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
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To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We collect additional information automatically about your visit to our website to improve the experience for you and other users, we store this information in the United Kingdom. By submitting personal information, you agree to the storing of your personal information in accordance with this Privacy Statement.
Cookies Policy
What are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, HC-One) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.
The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the tables below:
Necessary cookies
These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided. You may disable these by changing your browser settings, but this may affect how the website functions.
Because these cookies are necessary to deliver the Website to you, you cannot refuse them without impacting how our Websites function.
Also included in the necessary category are functional cookies.
These cookies allow the website to remember choices you make to give you better functionality and personal features.
You can block or delete them by changing your browser settings however, as described below.
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Cookie
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Domain
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Purpose
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Expires
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CMSCsrfCookie
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hc-one.co.uk
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Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.
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Session
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ARRAffinity
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hc-one.co.uk
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Used to distribute traffic to the website on several servers in order to optimise response times.
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Session
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ARRAffinitySameSite
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hc-one.co.uk
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Used to distribute traffic to the website on several servers in order to optimise response times.
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Session
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ASP.NET_SessionId
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hc-one.co.uk
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Preserves the visitor's session state across page requests.
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Session
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CONSENT
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hc-one.co.uk
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Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.
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2 Year
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CMSLandingPageLoaded
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hc-one.co.uk
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This cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimise the visitor's experience on the website.
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1 Day
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Performance and Analytics cookies
These help us to analyse the usage of our website and make sure that the website is working properly and fix any errors. And they let us try out different ideas. The cookies collect information in a way that does not directly identify anyone.
These are third party cookies and you can block or delete them by changing your browser settings, as described below.
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Cookie
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Domain
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Purpose
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Expires
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_ga
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hc-one.co.uk
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Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
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2 Years
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_gat
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hc-one.co.uk
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Used by Google Analytics to throttle request rate
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1 Day
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_gid
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hc-one.co.uk
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Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
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1 Day
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VisitorStatus
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hc-one.co.uk
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Used to collect statistical data on user-defined parameters in Google Analytics.
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20 Years
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ads/ga-audiences
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google.com
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Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.
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Session
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NID
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translate-pa.googleapis.com
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Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.
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6 Months
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What about other tracking technologies, like web beacons and pixels?
Cookies are not the only way to recognise or track visitors to a website. We and our third party partners may use other, similar technologies from time to time, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites or, in the case of web beacons, opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Websites to another, to deliver or communicate with cookies, to understand whether you have come to our Websites from an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, and declining cookies will impair functioning of these technologies. For example, there are pixels on our Websites which communicate with cookies which may have been previously placed on your computer or mobile device by third parties, such as AOL, The Trade Desk, or Amazon, and we use those pixels and the associated third party cookies in order to serve targeted advertisements; you can control the use of those cookies directly with these third parties. Please note you might continue to receive generic ads.
How can I control cookies?
You can set or amend your web browser controls to accept or reject cookies. If you choose to reject cookies, you may still use our Websites though your access to some functionality and areas of our Websites may be restricted. As the means by which you can reject cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.
How often will you update this Cookie Statement?
We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
What happens when you link to another site?
Our website contains links to other websites which are outside of our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours. We do not accept any responsibility or liability for these policies. Please check these policies before submitting any personal information to these websites.
Internet-based transfers
Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of information on an international basis. Therefore, by visiting and browsing www.hc-one.co.uk or subsidiary website you are communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to any website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Contact
If you have any requests concerning your personal information or any queries with regard to these practices please contact us
Data Protection Officer,
HC-One Limited,
Southgate House,
Archer Street,
Darlington
DL3 6AH
[email protected]
Accessibility
The HC-One website has been designed to be fully accessible to all web users, regardless of what web browser or device you choose to use, whether or not you have any disabilities and regardless of your level of technical expertise.
There are several ways to make this website more accessible.
These include:
Changing the font size. If you find the text on this website you can make the text bigger.
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On a desktop computer use the tools in Options or View menu
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Hold down Control or the Apple/Command key and scroll your mouse
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Hold down Control or the Apple/Command key and + and - key on your keyboard to make the website bigger or smaller
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For phone, tablets or other mobile devices zoom using 'pinch to zoom' or by double-tapping the screen
Blind or visually impaired users should can use screen reading software to find information
Images on this website have alternative text equivalents. If you cannot see the images you can still use the site.
The navigation and structure of the site is designed to be consistent and easy to find your way around.
We try to make our content as clear and easy to understand as possible, following guidelines from Plain English
Please note that some parts of our website, provided by third parties, remain outside our control.