Fee Uplift

At HC-One, our purpose is to support those in our care to lead their best life.   
 
We are committed to providing high-quality, compassionate, and affordable care, while doing all we can to be more sustainable. 
  
Despite significant efforts to control costs, including securing the most competitive energy rates and investing in energy efficiency, we continue to face rising financial pressures. This year, significant increases in Employers' National Insurance Contributions, food, medical supplies and insurance costs have all contributed to an overall increase in the cost of running our homes. 
 
At the same time, as we continue delivering kind, person-led care, we are making substantial investments in both the quality of our services, the people who provide them and our digital capabilities.  
 
In line with our commitment to continuing to reward our colleagues in recognition of their immense kindness, skill, and dedication, we are investing a further £20 million in colleague pay, meaning that 90% of our colleagues earn the higher Living Wage Foundation’s Real Living Wage. This brings our total investment in pay of over £110 million in just four years. 
  
How does this affect our fees? 
 
We always do everything we can to avoid passing costs on to our residents and their families, and it is always a balance between how we can navigate rising costs, whilst continuing to reward our colleagues, keep our homes well-equipped, and provide the very best care, from highly rewarded colleagues. We have managed the rising costs in our homes as far as possible to try to reduce the uplift figure as much as we can. 
 
To ensure we can maintain high standards of care, continue investing in our colleagues, and meet rising operational costs, our self-funding fees will increase by 9.5% from 1st January or 1st February 2025, depending on individual contract terms. 
  
We understand that any fee increase can cause concern, and we do not make these decisions lightly. However, this adjustment is necessary to continue providing the quality of care that residents and families rightly expect.  
 
If you have questions or think you or your relative might be eligible for public sector funding, please speak directly with your Home Manager who will be happy to help.