The safety and wellbeing of our Residents is our priority; we've taken significant steps to ensure this.

We've developed a robust operational quality management system that defines the way that we work, which is monitored by a Clinical Governance Group and inspected by our own team in Service Quality Inspectors.

Through a range of feedback mechanisms we constantly monitor the quality of our services by actively encouraging confidential and open compliments, complaints or concerns from Residents, Colleagues, Relatives and Health and Social Care Professionals; this valuable feedback helps us to evolve our services and shape the way that we work.

HC-One care homes are regulated by three separate regulatory bodies, the Care Quality Commission in England, the Care Inspectorate in Scotland and the Care Inspectorate Wales.
All three regulators have adopted a supportive role during the coronavirus pandemic, ensuring that care providers are aware of relevant guidance and have access to the support they need.

In England and Scotland, the Care Quality Commission (CQC) and Care Inspectorate (CI) have resumed their inspection activity through targeted inspections in response to any concerns they have received from stakeholders and members of the public.

We now expect CQC and CI to re-commence their routine inspections of homes that are rated as Requires Improvement and Inadequate (England) or Weak and Unsatisfactory (Scotland). It is expected that by September, CQC and CI will have returned to their frequency-based approach.

The Care Inspectorate Wales (CIW) has now resumed its normal inspection activity.