care home in Pencoed, Bridgend, is celebrating having received a glowing report from Care Inspectorate Wales.
The team at Glanffrwd was delighted to receive an impressive report that rated the home as ‘Compliant’, demonstrating that the home is providing high standards of care for Residents.
The inspectors were full of praise for staff at Glanffrwd, highlighting the kind ways in which they provide person-centred care for people living at the home, “People receive personal care and nursing care from a team of nurses, nursing assistants and carers who are familiar with their needs… People are treated as individuals and are offered input into the care they receive. Care files contain a person’s social history and their preferences. We saw staff members interacting with someone who had just moved in the previous evening, having conversations about themselves and what they would like whilst they were at Glanffrwd.”
The report also reflected on the positive feedback given by Residents, “I like it very much”, “I have plenty to eat and drink”, “I can choose what I want when I want.”
Joan Thomas, Care Home Manager at Glanffrwd, said: “We are very pleased with Glanffrwd’s Care Inspectorate report, which reflects the hard work and kind care that each and every member of our team puts in, day in day out to keep a smile on our Residents’ faces.”
Jacqui Orrells, Area Director at HC-One, said: “Glanffrwd’s Care Inspectorate rating is fantastic news. I would like to thank the whole team for their commitment and hard work and congratulate them on such an impressive report.
“At HC-One, we are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best, most professional, and kindest care staff.”
HC-One aims to be the first-choice care provider in each of its communities for Residents looking for the very best care and support, and the employer of choice for the best, most professional, and kindest care staff, with sector leading career progression opportunities.
See pictured from left to right Head Chef Tracy Williams, Administrator Viv Jones, Deputy Manager Chris Davies, Kitchen Assistant Abi Denham, Care Assistant Amelia Howells and Home Manager Joan Thomas.