HC-One’s
Avon Court care home in Rowden Hill, Chippenham is celebrating having received a glowing report from the Care Quality Commission (CQC).
The team at the 56-bed residential, nursing and nursing dementia care home were thrilled to have received an impressive CQC report that rated the home as ‘Good’ in all areas, demonstrating that the home is providing high standards of care for Residents, demonstrating that the home is Safe and Well-Led.
The inspectors were full of praise for Colleagues at Avon Court, highlighting the kind ways in which they provide care for Residents at the home, including how the home promotes a positive culture that is person-centred, open, inclusive and empowering, “People told us the staff were caring and kind and worked hard to provide person-centred care. Comments about the staff included, "Staff go above and beyond, and nothing is too much trouble".”
Inspectors also commented on the leadership at Avon Court, “Staff told us the manager was visible, approachable and managed the service effectively. Comments about the manager included, "[manager] will jump on to what she needs to do, always has her office door open, you can always pop in and see her."”
Avon Court’s achievements reflect HC-One’s commitment to being the care provider of choice across its family of homes for individuals looking for the kindest care and support. This is also demonstrated by HC-One achieving a 9.5/10 average rating on carehome.co.uk, the sector’s leading care home comparison website, with Avon Court itself achieving a 9.5/10 rating. The high rating shows that HC-One is one of the best companies in the care home sector as rated by service users.
HC-One Avon Court Care Home Interim Manager, Mela James said:
“We are delighted with this report which is a testament to the hard work and kind care that each and every member of the team puts in, day in day out.”
HC-One Area Director, Sara MacCormack said:
“This rating is great news. I would like to thank the whole team for their commitment and hard work and congratulate them on such an impressive report.
“We are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best, most professional, and kindest care staff.”