HC-One’s Millcroft Care Home in Redditch, Worcestershire, is celebrating a landmark achievement after receiving its first-ever Care Quality Commission (CQC) rating, with a resounding ‘Good’ across all five key inspection areas: Safe, Effective, Caring, Responsive, and Well-led.
The CQC’s report praised the home for its high-quality care, commitment to residents’ wellbeing, and a strong culture of compassion and teamwork. The rating is a significant milestone for the team at Millcroft, who have worked tirelessly to create a supportive, safe, and vibrant environment for those living at the home.
Lyndsay Sard, Home Manager at HC-One’s Millcroft Care Home, shared her pride in the team’s achievement, saying:
“We are delighted that our hard work and determination has paid off. The team have worked so hard, and I am so proud of every single one of them. Every member of staff has gone above and beyond, and this rating is a true reflection of their dedication.”
The inspection report commended colleagues for treating residents with dignity and respect, and for involving them in decisions about their care. Residents and their families spoke positively about the home’s welcoming atmosphere and the genuine relationships formed with colleagues.