YOUR RIGHTS UNDER DATA PROTECTION

Under the law, you have certain rights in relation to your personal information. Where you choose to use your rights, HC-One must:
 
- Respond to your request within one calendar month (unless extended);
- Respond in a plain and clear language;
- Be sure as to your identity;
- Provide the information free of charge (unless it is repeated or manifestly unfounded);
- Tell you why we are unable to comply with your request;
- Protect the rights of other individuals.
 
Please click on each section for more information as to each of the rights.
 
1. THE RIGHT TO KNOW HOW YOUR INFORMATION IS USED
 
This is the right to know about how and why HC-One is collecting, using and storing personal information about you. This should either take place when we collect your information, or where we collect it from a third party, within one calendar month.
 
We do not have to tell you that we are using your personal data where it may prejudice investigations, or our obtaining the information is required by law.
 
2. THE RIGHT TO OBTAIN COPIES OF YOUR INFORMATION
 
There is a right to ask HC-One to provide copies of your personal information that HC-One might have obtained, be using or have stored about you.
 
This right should not adversely affect other people. To request copies of your information please email: [email protected] or contact our Data Protection Officer.
 
3. THE RIGHT TO CORRECT INACCURATE INFORMATION
 
There is a right to ask HC-One to correct your personal data where data you believe it is wrong.
 
Where we cannot legally correct your data, we will look to obtain a supplementary statement from you, explaining why you believe the data is inaccurate or incomplete, and this can be placed alongside the personal information we hold.
 
4. THE RIGHT TO DELETE YOUR INFORMATION
 
There is a right to ask HC-One to delete any of your personal data that we have, and is often called the right to be forgotten. 
This right does not apply where HC-One are under a legal obligation to retain your information, there is a public interest in retaining your information, we need to retain your information for public health purposes, or we need to retain your information in case of future legal claims. How long we will keep your information for is detailed in our Records Retention and Destruction Schedule Procedure (link to this).
 
5. THE RIGHT TO LIMIT THE USE OF YOUR INFORMATION
 
There is a right to ask HC-One to limit its use of the information. This will only apply where:
 
- the accuracy of the information is contested;
- the processing is unlawful, but you do not want it to be deleted; or
- HC-One no longer requires the information, but it is necessary to retain for legal claims.
 
6. ADDITIONAL RIGHTS
 
There are also additional rights around being able to transfer your information to another organisation and around a system making automated decisions about you.
 
However, such rights will be limited in terms of HC-One's legal reasons for using the information.
 
HC-One does not currently make any automated decisions about you.

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