HC-One’s
Westwood Lodge Home in Wigan, Greater Manchester is celebrating having received a glowing report from the Care Quality Commission (CQC).
The team at Westwood Lodge were delighted to have received an impressive CQC report that rated the home as ‘Good’ in all areas, demonstrating that the home is providing high standards of care for Residents, demonstrating that the home is Safe, Effective, Caring, Responsible, and Well-Led.
The inspectors were full of praise for colleagues Westwood Lodge, highlighting the kind ways in which they provide care for Residents at the home. “We observed many caring and positive interactions between staff and people throughout the inspection. Staff had formed genuine relationships with people and knew them well and were seen to be consistently caring and respectful towards people and their wishes. The premises were homely and well maintained. We observed a relaxed atmosphere throughout the home.”
Inspectors also commented on the person-centred care at the home, “Person centred care was evident; we determined this through a review of care records, observations of care and discussions with staff and the registered manager. A relative told us, "It's like a family here and staff do their best for [my relative]." A second relative said, "[My relative] never complains so they [staff] must be doing something right. I ask [my relative] if he's happy and he always says yes, the staff are lovely."”
Westwood Lodge’ achievements reflect HC-One’s commitment to being the care provider of choice across its family of homes for individuals looking for the kindest care and support. This is also demonstrated by HC-One achieving a 9.5/10 average rating on carehome.co.uk, the sector’s leading care home comparison website. The high rating shows that HC-One is one of the best companies in the care home sector as rated by service users.
HC-One Westwood Lodge Care Home Manager, Lorraine Young said:
“We are so pleased that all of our hard work, dedication and support has been recognised. The staff have worked really hard to achieve this result, especially over the past 12 months during the Covid-19 Pandemic.”
HC-One Managing Director, Ruth Yates said:
“This rating is great news. I would like to thank the whole team for their commitment and hard work and congratulate them on such an impressive report.
“We are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best, most professional, and kindest care staff.”