HC-One’s Primrose House Care Home in Haslington, Crewe, has been proudly shortlisted for the Training and Development of the Year award at the
National Care Awards 2025, recognising its outstanding commitment to staff development and dementia care excellence.
Over the past year, three senior team members – Jasmin Desingco (Deputy Home Manager), Chloe Taylor (Nursing Assistant), and David “Craig” Jonson (Nursing Assistant) – have led a transformative initiative by completing Tier 2 Dementia Coach Training. This enabled them to deliver a comprehensive six-part dementia training module to all 62 colleagues at Primrose House, fostering a culture of compassionate, informed, and person-centred care.
The training has not only enhanced the skills and confidence of staff across all roles, including ancillary teams, but has also had a measurable impact on resident wellbeing. Notably, the home achieved an “Outstanding” rating for dementia care in its most recent internal inspection.
Furthermore, the team successfully collaborated with GPs to reduce the use of “as required” antipsychotic medication by an impressive 80 per cent addressing behavioural triggers through improved understanding and support. Primrose House’s innovative approach has extended beyond its walls.
Jasmin, Chloe, and Craig were recently invited to speak at a HC-One event, inspiring other colleagues to pursue dementia coach training. They are now developing a condensed version of the training for residents’ families and friends, helping them better understand dementia and access vital resources.
Dawn Sadler, HC-One’s Primrose House Care Home Manager, said:
“We are absolutely delighted to be shortlisted for the Training and Development of the Year award. This recognition is a testament to the dedication and passion our team shows every day in ensuring colleagues feel empowered and confident to provide the very best care.
“I am incredibly proud of Jasmin, Chloe, Craig, and the whole Primrose House team for their commitment to creating a truly kind and compassionate care environment.”
The National Care Awards 2025 is set to take place on November 7, 2025, at Park Plaza on Westminster Bridge, London.
For more information on HC-One homes in your area visit
www.hc-one.co.uk/carehomes.