HC-One’s
Acacia Court in Pudsey, Leeds, a 41-bed residential care home, is celebrating having received a glowing report from the Care Quality Commission (CQC).
The team at Acacia Court were delighted to have received an impressive CQC report that rated the home as ‘Good’ in all areas, demonstrating that the home is providing high standards of care for Residents, demonstrating that the home is Safe, Effective, Caring, Responsible, and Well-Led.
The inspectors were full of praise for Colleagues at Acacia Court, highlighting the kind ways in which they provide care for Residents at the home. The inspectors report, stated, “Throughout the inspection we saw many examples of staff approaching and responding to people in a kind and caring way.” This sentiment was echoed by Residents, who made remarks such as “Staff are nice.” One Relative remarked, “We now think that [relative] condition was anxiety related, this is almost non-existent now thanks to the care of the staff there”
Inspectors also commented on how well the Colleagues knew the needs of the Residents and were able to give examples of their specific needs. The inspectors observed how important the Colleagues were to the Residents and how well they communicated effectively and patiently.
Acacia Court’ achievements reflect HC-One’s commitment to being the care provider of choice across its family of homes for individuals looking for the kindest care and support. This is also demonstrated by HC-One achieving a 9.4/10 average rating on carehome.co.uk, the sector’s leading care home comparison website, with Acacia Court itself achieving a 9.5/10 rating. The high rating shows that HC-One is one of the best companies in the care home sector as rated by service users.
HC-One’s Acacia Court Care Home Manager, Lauren Wilde commented:
“We are delighted with this report which is a testament to the hard work and kind care that each and every member of the team puts in, day in day out.
HC-One’s Area Director, Daniel Ridley, said:
“This rating is great news. I would like to thank the whole team for their commitment and hard work and congratulate them on such an impressive report.
“We are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best, most professional, and kindest care staff.”