HC-One’s Lothian House
in Spennymoor, County Durham are celebrating success after Residents and Relatives voted them as one of the Top 20 recommended care homes in North East in the carehome.co.uk awards 2022. This marks Lothian House’s third year in the prestigious top 20 group.
Carehome.co.uk, the UK's leading care home directory and comparison website, holds its annual Care Home Awards to recognise the 20 top-rated care homes in each region of the UK. These are based on individual review scores that carehome.co.uk have received from Residents, and their friends, family and loved ones, demonstrating real life opinions and first-hand experiences from those most closely connected to the home.
Lothian House received an overall rating of 9.9/10 based on independent reviews, in recognition of the high standards of care provided at the home – which provides residential and residential dementia services for the local community. The 47-bed home received a ‘Outstanding’ CQC report in February 2017 receiving excellent praise in categories: responsive and well-led.
HC-One is committed to providing the highest standards of care in every community they serve, which is demonstrated by their 9.5/10 average rating on the carehome.co.uk website – which is among the highest review scores across the care home sector.
Review from J C (Cousin of Resident) published on 28 June 2022, Carehome.co.uk, stated:
“When you love someone it is a very hard decision to help them accept a new way of life. This transition has been so easy because of the level of care, the understanding, professional and friendly attitude and the nature of all the staff. Knowing that your loved one is in the best of places is complete peace of mind.”
Lothian House’s Home Manager, Jill Morton-Carr said:
“Our Residents and their families, friends and loved ones are always at the heart of everything we do at Lothian House and so it means the world to know that they recognise the dedication and kind care of the whole team – as reflected in their independent reviews on carehome.co.uk and our position as a Top 20 Care Home in North East.”
HC-One’s Managing Director, Nicola Bales said:
“I am delighted that Lothian House have been announced as a winner of the Carehome.co.uk Top 20 Award 2022 in North East, based on independent reviews by those using our services over the past year. This is an amazing achievement, which reaffirms our mission to be the first-choice care home for Residents, their loved ones and our Colleagues in each of the communities we serve.”
In total, 24 HC-One homes received awards for being among the Top 20 care homes in their respective regions with nine receiving awards for being in the Top 20 Care Homes in the North East of England.